Operation Transfer Girl

 Today I was pleasantly surprised. I took the opportunity to reach out to a company I wanted to apply for a job with. It was the first time I pushed myself to contact someone for "any questions" from a job posting and I was ever so delighted to hear a lovely, bubbly voice on the other end, it helped me slip back into my "phone voice" after weeks of limited conversation with anyone but my cat. Amongst other things, I wanted to ask her about the specific requirements, especially regarding technical knowledge, as all specifics were purely listed under 'desirable' and not 'essential'. The job description was everything I was looking for, meaning that this is not the first job I would be applying for with the same or similar title. However, most of these previous postings were all throwing software names at you from all kind of angles, as if the person applying used to be managing the position in question and they decided, they had enough of the higher sa...

To be able to work in hospitality, and in this recent case, on reception, you must have many skills. To give amazing service, you must put in your heart, just to make those few seconds, minutes, or hours special while you are interacting with your guests. But in order to be able to look in the mirror and see a human being at the end of your day, you also must learn not to let the mean comments get to you. For some, it is not hard at all, for others, it might seem impossible to live by the "water off a duck's back" saying.  It took me a great deal to get used to people looking down on me, and I still raise an eyebrow when some guests are trying to offend me just to attempt to get what they want, let that be a free stay, free food, a bottle of wine or just to let the steam off their chests. Most of the time it isn't even personal, they are just saying whatever comes to their minds, and I know, I just happen to be the person they have found with their anger. However, ...