Operation Transfer Girl

To be able to work in hospitality, and in this recent case, on reception, you must have many skills. To give amazing service, you must put in your heart, just to make those few seconds, minutes, or hours special while you are interacting with your guests. But in order to be able to look in the mirror and see a human being at the end of your day, you also must learn not to let the mean comments get to you. For some, it is not hard at all, for others, it might seem impossible to live by the "water off a duck's back" saying.  It took me a great deal to get used to people looking down on me, and I still raise an eyebrow when some guests are trying to offend me just to attempt to get what they want, let that be a free stay, free food, a bottle of wine or just to let the steam off their chests. Most of the time it isn't even personal, they are just saying whatever comes to their minds, and I know, I just happen to be the person they have found with their anger. However, ...

Everyone has one. Doesn't matter if you are working on the bar, reception, in the restaurant. You meet hundreds of people every week, there are some just passing by, and some you welcome back regularly. And then there are the favourites. It won't be the one who stays there the most, spends the most money or is a highly ranked loyalty member. They won't be your favourite because they take the least time at the desk, have no fuss or bad words at check out. Or the ones giving you 5 star rating on TripAdvisor. The one who speaks kindly down to you, like it is a privilege. Or the one telling you about their fantastic holiday neither the one moaning about their day. It will be the one who knows you want to start driving, and is checking up on your progress. The one who comes specifically to you if he has a request. The one who would rather wait for you to finish the phonecall so you can chat over check in. The one who will tell you if he had a difficult day but then reme...