Favourite Guests
Everyone has one. Doesn't matter if you are working on the bar, reception, in the restaurant. You meet hundreds of people every week, there are some just passing by, and some you welcome back regularly. And then there are the favourites. It won't be the one who stays there the most, spends the most money or is a highly ranked loyalty member. They won't be your favourite because they take the least time at the desk, have no fuss or bad words at check out. Or the ones giving you 5 star rating on TripAdvisor. The one who speaks kindly down to you, like it is a privilege. Or the one telling you about their fantastic holiday neither the one moaning about their day. It will be the one who knows you want to start driving, and is checking up on your progress. The one who comes specifically to you if he has a request. The one who would rather wait for you to finish the phonecall so you can chat over check in. The one who will tell you if he had a difficult day but then reme...